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Presenter: Carol M. Stock JD, MN, RN
Copyright: 11/06/2008

Format Details: Standard DVD (DVD players and computers). 

Type: Independent / Self-Study

Description:

Telephone triage trivia...the game show for triage nurses in the know tests your knowledge, skill and ability in a competitive "Jeopardy" program format regarding the latest legal trends, emerging risks and practice situations encountered in telephone triage.

In this fun filled game show, three call center triage nurses compete against each other. Everyday issues such as handling difficult callers, communication, practice across state lines, third party callers, documentation, and utilization of new technology are examined. Come test your knowledge!

This DVD captures a one hour live seminar presented by Carol M. Stock JD, MN, RN.  Play time may vary depending on player or software used.  This presentation is intended to be viewed by playing along with the contestants, stopping the DVD after each trivia question before the answer, and viewing the 'Jeopardy' category board.

Learning Objectives

• 1) Assess your knowledge level regarding everyday telephone triage situations
• 2) Describe the nurse licensure compact in regard to providing advice across state lines
• 3) List the components of defensible triage documentation

Target audience: Nurses and others interested in legal and practice issues in telephone triage/telehealth nursing including nurse managers & administrators

Continuing Education Credit Information

For those wishing continuing education credits, please select the continuing education option when ordering (cost: $20 per person). 

** Certificates of Successful Completion awarding 1.0 contact hours will be distributed to each participant completing the post-test/evaluation, affidavit and paying a $20.00 fee.  To receive a certificate of successful completion, you are required to return an evaluation form and complete a post test.

This continuing nursing education activity was approved by the Washington State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation for 1.0 contact hours. Contact Carol M. Stock & Associates for more information about contact hours at 206.789.0909.

There are no conflicts of interest to report. There was no commercial support received for the planning of this program. No endorsement of products or off-label use will occur at this program.

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